Return & Refund Policy

Last updated: December 4, 2025

All apparel sold through West End Ritual is made-to-order through our third-party fulfillment partner (Printful). For this reason, all sales are final, except where required by law or where an item arrives damaged, defective, or incorrect.

By placing an order, you acknowledge and agree to this Return & Refund Policy.

1. All Sales Are Final

Because each item is created specifically for your order, we do not accept returns or exchanges for reasons including (but not limited to):

ordering the wrong size
change of mind
buyer's remorse
dissatisfaction with the colour, style, or design once printed

Printful does not support returns or exchanges for these reasons, and neither do we.

2. Damaged, Defective, or Incorrect Items

Under Canadian consumer protection laws, customers have the right to receive goods that are:

of acceptable quality,
fit for their intended purpose, and
as described.

Therefore, we will replace or refund an item if:

✔ it arrives damaged
✔ it arrives defective
✔ you received the wrong product

To submit a claim, you must contact us within 7 days of delivery at: support@westendritual.com

Include:

your order number
a description of the issue
clear photos showing the damage, defect, or incorrect item

Claims are processed according to Printful's replacement and refund policies, which require photographic evidence. We reserve the right to deny claims that do not meet Printful's standards.

3. Colour, Print, and Size Variations

Minor variations may occur in:

colour tones
print placement
product sizing

These are inherent to print-on-demand production and are not considered defects.

4. Lost Packages

If the carrier confirms that a package is lost in transit, we will work with Printful to arrange a replacement.

Orders marked as delivered by the carrier are not eligible for replacement or refund if the package cannot be located.

5. Incorrect or Incomplete Shipping Address

Orders shipped to an address that was entered incorrectly or incompletely at checkout are not eligible for refund or replacement.

If the package is returned to the sender, re-shipment costs are the customer's responsibility.

6. Contact Us